{"id":10,"date":"2026-03-31T05:15:06","date_gmt":"2026-03-31T05:15:06","guid":{"rendered":"https:\/\/sospuravida.com\/CALLCENTER\/?page_id=10"},"modified":"2026-04-07T11:14:58","modified_gmt":"2026-04-07T17:14:58","slug":"reporte-de-averia","status":"publish","type":"page","link":"https:\/\/sospuravida.com\/CALLCENTER\/","title":{"rendered":"REPORTE DE AVERIA"},"content":{"rendered":"<section  class='av_textblock_section av-28vqi-8b3120d308e4e2aefc8db9df06f315b6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" >\t\t<style>\r\n\t\t\t.fsm-public-wrapper { max-width: 650px; margin: 0 auto; font-family: sans-serif; }\r\n\t\t\t.fsm-public-card { background: #fff; padding: 30px; border-radius: 12px; box-shadow: 0 8px 24px rgba(0,0,0,0.08); border: 1px solid #eaeaea; }\r\n\t\t\t.fsm-public-card h3 { margin-top: 0; color: #1d2327; font-size: 22px; border-bottom: 2px solid #f0f0f1; padding-bottom: 15px; margin-bottom: 20px; text-align: center; }\r\n\t\t\t.fsm-form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 15px; }\r\n\t\t\t@media (max-width: 600px) { .fsm-form-grid { grid-template-columns: 1fr; } }\r\n\t\t\t.fsm-input-group { margin-bottom: 15px; }\r\n\t\t\t.fsm-input-group label { display: block; font-weight: bold; margin-bottom: 6px; color: #3c434a; font-size: 14px; }\r\n\t\t\t.fsm-input-group input, .fsm-input-group select, .fsm-input-group textarea { width: 100%; padding: 10px 12px; border: 1px solid #c3c4c7; border-radius: 6px; font-size: 15px; box-sizing: border-box; transition: border-color 0.3s; }\r\n\t\t\t.fsm-input-group input:focus, .fsm-input-group select:focus, .fsm-input-group textarea:focus { border-color: #2271b1; outline: none; }\r\n\t\t\t.fsm-btn-submit { background: #2271b1; color: #fff; border: none; padding: 14px 20px; font-size: 16px; font-weight: bold; border-radius: 6px; cursor: pointer; width: 100%; transition: background 0.3s; margin-top: 10px; }\r\n\t\t\t.fsm-btn-submit:hover { background: #135e96; }\r\n\t\t\t.fsm-btn-gps { background: #e0f2f1; color: #00796b; border: 1px solid #00796b; padding: 10px; border-radius: 6px; cursor: pointer; font-size: 14px; display: flex; align-items: center; justify-content: center; gap: 8px; width: 100%; font-weight: bold; transition: all 0.3s; }\r\n\t\t\t.fsm-btn-gps:hover { background: #b2dfdb; }\r\n\t\t\t#fsm-mini-map { height: 250px; width: 100%; border-radius: 8px; margin-top: 10px; border: 1px solid #ccd0d4; display: none; z-index: 1; }\r\n\t\t\t.fsm-map-help { font-size: 11px; color: #646970; text-align: center; margin-top: 5px; display: none; }\r\n\t\t<\/style>\r\n\r\n\t\t<link rel=\"stylesheet\" href=\"https:\/\/unpkg.com\/leaflet@1.9.4\/dist\/leaflet.css\" \/>\r\n\t\t<script src=\"https:\/\/unpkg.com\/leaflet@1.9.4\/dist\/leaflet.js\"><\/script>\r\n\r\n\t\t<div class=\"fsm-public-wrapper\">\r\n\t\t\t<div class=\"fsm-public-card\">\r\n\t\t\t\t<h3>Reportar Aver\u00eda o Problema T\u00e9cnico<\/h3>\r\n\t\t\t\t\r\n\t\t\t\t<form method=\"post\" action=\"https:\/\/sospuravida.com\/CALLCENTER\/wp-admin\/admin-post.php\">\r\n\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"cliente_reporta_averia\">\r\n\t\t\t\t\t<input type=\"hidden\" name=\"lat_lng\" id=\"fsm_lat_lng\" value=\"\" required>\r\n\t\t\t\t\t<input type=\"hidden\" id=\"fsm_cliente_nonce\" name=\"fsm_cliente_nonce\" value=\"0689eedf92\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/CALLCENTER\/wp-json\/wp\/v2\/pages\/10\" \/>\r\n\t\t\t\t\t<div class=\"fsm-form-grid\">\r\n\t\t\t\t\t\t<div class=\"fsm-input-group\">\r\n\t\t\t\t\t\t\t<label>ID de Cliente o Contrato *<\/label>\r\n\t\t\t\t\t\t\t<input type=\"number\" name=\"cliente_id\" required placeholder=\"Ej. 10450\">\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"fsm-input-group\">\r\n\t\t\t\t\t\t\t<label>Tipo de Problema *<\/label>\r\n\t\t\t\t\t\t\t<select name=\"tipo_averia\" required>\r\n\t\t\t\t\t\t\t\t<option value=\"\">Seleccione...<\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Fallo de Red \/ Internet\">Fallo de Red \/ Internet<\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Problema de Hardware\">Problema de Hardware<\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Soporte de Software\">Soporte de Software<\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Mantenimiento Preventivo\">Mantenimiento Preventivo<\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Instalaci\u00f3n de Equipo\">Instalaci\u00f3n de Equipo<\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Reportesde Cableras\">Reportesde Cableras<\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Se\u00f1al de Aire-TDT\">Se\u00f1al de Aire-TDT<\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Otro\">Otro<\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"fsm-form-grid\">\r\n\t\t\t\t\t\t<div class=\"fsm-input-group\">\r\n\t\t\t\t\t\t\t<label>Tel\u00e9fono de Contacto *<\/label>\r\n\t\t\t\t\t\t\t<input type=\"text\" name=\"telefono\" required placeholder=\"Ej. 8888-8888\">\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"fsm-input-group\">\r\n\t\t\t\t\t\t\t<label>Correo Electr\u00f3nico (Opcional)<\/label>\r\n\t\t\t\t\t\t\t<input type=\"email\" name=\"correo\" placeholder=\"cliente@correo.com\">\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"fsm-input-group\">\r\n\t\t\t\t\t\t<label>Direcci\u00f3n exacta para la visita *<\/label>\r\n\t\t\t\t\t\t<textarea name=\"direccion\" required rows=\"3\" placeholder=\"Indique provincia, cant\u00f3n, y se\u00f1as exactas (ej. a la par de la pulper\u00eda).\"><\/textarea>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"fsm-input-group\" style=\"background: #f8f9fa; padding: 15px; border-radius: 8px; border: 1px dashed #c3c4c7;\">\r\n\t\t\t\t\t\t<label style=\"text-align:center;\">Ubicaci\u00f3n Exacta para el T\u00e9cnico *<\/label>\r\n\t\t\t\t\t\t<button type=\"button\" class=\"fsm-btn-gps\" id=\"btn-activar-gps\" onclick=\"iniciarMiniMapa()\">\r\n\t\t\t\t\t\t\t\ud83d\udccd Capturar mi Ubicaci\u00f3n GPS Ahora\r\n\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<p id=\"map-status-msg\" style=\"text-align: center; font-size: 12px; color: #d63638; display: none; margin-top:5px;\">Por favor, acepta los permisos de ubicaci\u00f3n en tu navegador.<\/p>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div id=\"fsm-mini-map\"><\/div>\r\n\t\t\t\t\t\t<p id=\"fsm-map-help\" class=\"fsm-map-help\">Puedes arrastrar el mapa para ajustar la posici\u00f3n exacta de tu casa.<\/p>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<button type=\"submit\" class=\"fsm-btn-submit\">Enviar Reporte al Departamento T\u00e9cnico<\/button>\r\n\t\t\t\t<\/form>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<script>\r\n\t\t\tvar fsmMiniMap = null;\r\n\t\t\tvar fsmMarker = null;\r\n\r\n\t\t\tfunction iniciarMiniMapa() {\r\n\t\t\t\tvar btnGps = document.getElementById('btn-activar-gps');\r\n\t\t\t\tvar statusMsg = document.getElementById('map-status-msg');\r\n\t\t\t\t\r\n\t\t\t\tbtnGps.innerHTML = '\u23f3 Obteniendo ubicaci\u00f3n...';\r\n\t\t\t\tstatusMsg.style.display = 'block';\r\n\r\n\t\t\t\tif (navigator.geolocation) {\r\n\t\t\t\t\tnavigator.geolocation.getCurrentPosition(\r\n\t\t\t\t\t\tfunction(position) {\r\n\t\t\t\t\t\t\t\/\/ Ubicaci\u00f3n obtenida con \u00e9xito\r\n\t\t\t\t\t\t\tvar lat = position.coords.latitude;\r\n\t\t\t\t\t\t\tvar lng = position.coords.longitude;\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tdocument.getElementById('fsm_lat_lng').value = lat + ',' + lng;\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tstatusMsg.style.display = 'none';\r\n\t\t\t\t\t\t\tbtnGps.style.display = 'none'; \/\/ Ocultamos el bot\u00f3n porque ya tenemos el mapa\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tvar mapDiv = document.getElementById('fsm-mini-map');\r\n\t\t\t\t\t\t\tmapDiv.style.display = 'block';\r\n\t\t\t\t\t\t\tdocument.getElementById('fsm-map-help').style.display = 'block';\r\n\r\n\t\t\t\t\t\t\t\/\/ Inicializar Leaflet Mini Mapa\r\n\t\t\t\t\t\t\tif (!fsmMiniMap) {\r\n\t\t\t\t\t\t\t\tfsmMiniMap = L.map('fsm-mini-map').setView([lat, lng], 17);\r\n\t\t\t\t\t\t\t\tL.tileLayer('https:\/\/{s}.tile.openstreetmap.org\/{z}\/{x}\/{y}.png', {\r\n\t\t\t\t\t\t\t\t\tmaxZoom: 19,\r\n\t\t\t\t\t\t\t\t\tattribution: '\u00a9 OpenStreetMap'\r\n\t\t\t\t\t\t\t\t}).addTo(fsmMiniMap);\r\n\r\n\t\t\t\t\t\t\t\t\/\/ A\u00f1adir marcador en el centro\r\n\t\t\t\t\t\t\t\tfsmMarker = L.marker([lat, lng]).addTo(fsmMiniMap);\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\/\/ Actualizar coordenadas si el usuario mueve el mapa\r\n\t\t\t\t\t\t\t\tfsmMiniMap.on('move', function () {\r\n\t\t\t\t\t\t\t\t\tfsmMarker.setLatLng(fsmMiniMap.getCenter());\r\n\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\tfsmMiniMap.on('moveend', function () {\r\n\t\t\t\t\t\t\t\t\tvar center = fsmMiniMap.getCenter();\r\n\t\t\t\t\t\t\t\t\tdocument.getElementById('fsm_lat_lng').value = center.lat + ',' + center.lng;\r\n\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t} else {\r\n\t\t\t\t\t\t\t\tfsmMiniMap.setView([lat, lng], 17);\r\n\t\t\t\t\t\t\t\tfsmMarker.setLatLng([lat, lng]);\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\/\/ Forzar re-renderizado del mapa\r\n\t\t\t\t\t\t\tsetTimeout(function(){ fsmMiniMap.invalidateSize(); }, 300);\r\n\t\t\t\t\t\t}, \r\n\t\t\t\t\t\tfunction(error) {\r\n\t\t\t\t\t\t\tbtnGps.innerHTML = '\ud83d\udccd Reintentar Captura GPS';\r\n\t\t\t\t\t\t\tstatusMsg.innerHTML = 'Error: Debes permitir el acceso a tu ubicaci\u00f3n para enviar el reporte.';\r\n\t\t\t\t\t\t\tstatusMsg.style.color = '#d63638';\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\t{ enableHighAccuracy: true }\r\n\t\t\t\t\t);\r\n\t\t\t\t} else {\r\n\t\t\t\t\tstatusMsg.innerHTML = \"Tu navegador no soporta geolocalizaci\u00f3n.\";\r\n\t\t\t\t}\r\n\t\t\t}\r\n\t\t<\/script>\r\n\t\t\n<\/div><\/section>\n<div  class='flex_column av-19x0m-a34e2da0f60836d4a1edff1cc9911bfc av_one_full  avia-builder-el-1  el_after_av_textblock  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-rzhq-7ad3671bf147d2f1eb07db877545af8d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h6 style=\"text-align: center;\"><strong>SISTEMA DE GESTION DE\u00a0 TIKET&#8221;S\u00a0 &amp; <a href=\"http:\/\/www.sospuravida.com\">CALL CENTER<\/a><\/strong><\/h6>\n<p style=\"text-align: center;\">Dise\u00f1o: LUIS PORRAS V\u00a0 Tel: 6325 &#8211; 3509 |<\/p>\n<p style=\"text-align: center;\">DANIEL MAIRENA C\u00a0 Tel:8701 &#8211; 0483<\/p>\n<p style=\"text-align: center;\">POWER BY:<a href=\"http:\/\/www.sospuravida.com\"> SOSPURAVIDA.COM<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"http:\/\/www.sospuravida.com\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-54\" src=\"https:\/\/sospuravida.com\/CALLCENTER\/wp-content\/uploads\/2026\/03\/SOS-PYMES-PEQUENO-1.png\" alt=\"\" width=\"99\" height=\"33\" \/><\/a><\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sospuravida.com\/CALLCENTER\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sospuravida.com\/CALLCENTER\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sospuravida.com\/CALLCENTER\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sospuravida.com\/CALLCENTER\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sospuravida.com\/CALLCENTER\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":3,"href":"https:\/\/sospuravida.com\/CALLCENTER\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":62,"href":"https:\/\/sospuravida.com\/CALLCENTER\/wp-json\/wp\/v2\/pages\/10\/revisions\/62"}],"wp:attachment":[{"href":"https:\/\/sospuravida.com\/CALLCENTER\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}